Coastal Calm's Return Policy and Exchange Guide

Please choose carefully. We do not normally give refunds if you simply change your mind, make a wrong selection, or receive an unwanted gift. We are unable to resell your returned products in order to ensure product integrity. You may choose to receive a refund, exchange or credit where the product is faulty, wrongly described, different from a sample shown to you, or does not do what it is supposed to do. Coastal Calm products must be returned as soon as possible, accompanied by the original purchase receipt.

Please email Customer Service for all return and refund enquiries: info@coastalcalmcreations.com.au

Customer Reactions

All care should be taken to use the products according to the instructions on the product. Please ensure that you follow the directions and dosage as instructed on the label.

Should you find you have a reaction to an ingredient, please stop the use of the product immediately and if necessary, seek medical advice.

Incorrect Items Received

All care is taken when completing your order for shipment.

If you find there has been an oops in the packing, please email Customer Service for further assistance.

Damaged in transit

All care is taken when packing your order to ensure your items are safe when leaving our warehouse. Once your package has left our warehouse, Coastal Calm is not responsible for damages incurred. Please contact Australia Post for more information.