Coastal Calm FAQs: Popular Questions Answered

We aim to dispatch your order the next business day. During busy periods, there may be delays on your order being shipped out. Once it is dispatched from our warehouse, you will receive a tracking number via email from Australia Post.

If your order is taking longer than usual to arrive, please contact Australia Post directly for an estimated delivery date. Unfortunately, once your order has left our warehouse, we have no control over its journey.

Please note: Australia Post is experiencing delivery time delays due to

• an increase in demand
• adopt additional safety measures (physical distancing) at the distribution centres.
• Reduction in air freight capacity

Australia Post has advised that delivery may take up to 14 days. For more information CLICK HERE

If you are being told that there was an issue processing your payment method, and/or to try again or use a different payment method, the most likely reason for this is that your cart is below our $100 minimum spend for Afterpay. If you adjust your cart to meet the minimum, it should process successfully.

Alternatively, it may not be processing because you are outside of Australia. At this stage, our site will only accept Afterpay sales nationally.

Sometimes our Welcome note, which includes your discount code, gets mistaken by your email provider as spam or junk mail. Please check your spam or junk mail folders in your email account.

If you have previously subscribed and unsubscribed to our communications, you will not receive the welcome note. Please email us at customerservice@coastalcalmcreations.com.au if you wish to be re-subscribed to our communications.

The discount code can only be used once per customer on full-priced items. It cannot be used in conjunction with any other promotional offers or discounted bundles.

When entering your discount code at checkout, please ensure you click ‘apply’ to receive the discount on the products in your cart. Please note, the discount code is case sensitive. Please enter the code at checkout exactly how it is written in your welcome email.

If you are having problems completing your order, it may be attributed to one of the products in your Shopping Cart. Some of our products, such as our pure essential oils, are considered ‘Dangerous Goods’ by shipping regulations and can only be sent by road. This information can be found on the product’s page under ‘Shipping Info’. If you have entered an overseas delivery address or selected ‘Express Post’ delivery within Australia, the website will not allow you to complete the order.

If you cannot get past the page where your shipping details are entered, please ensure you click ‘update’ after entering your details and wait a few moments for the page to update with your details.

Orders being delivered to a commercial address or a residential unit will require a signature. All other deliveries will be left at the premises if it is safe to do so.

We currently only ship within Australia.

Currently, our products are free from animal ingredients and not tested on animals.

This is caused from the wicks being too long, prior to burning. We suggest keeping your wicks trimmed to 5mm before each burn to avoid smoking and black residue forming inside your candle. If this has occurred, the residue can be removed with a damp cloth or napkin.

Coastal Calm Collection is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available, or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.